FAQ – Frequently asked questions
Nothing can refer back to us, so your order will be discrete!
We do not use our names or add product overviews.
– Payment Pending: Your card details are received so no need to reorder.
– Processing: Payment has been received and order is prepared.
– Awaiting shipment: Your order will ship from the EU within 1 business day.
-Completed: We have shipped your order, simple as that.
– Refund: Self explanatory.
All orders receive email updates failed or not. If you have not yet received an email then please check your junk or spam mailbox as some emails are directed there. Please move these to your inbox to prevent it from happening again. You may also log in to your account here to see the status of your order at any time via our site.
If your order has not arrived within 21 days we will reship your order without any costs. Refund instead of free reship is not possible.
After shipment, no sorry. Due to the nature of the business all sales are final. However, it’s possible from the time of purchase to the time of dispatch to cancel or amend your order.
Got a different question for us?
We don’t know everything, unlike google, but if we do know we will answer your question as soon as possible.